Brisbane Commercial College - Certificate II in Business

Certificate II in Business

BSB20101 6-24 MONTHS
Distance Delivery
Course cost – Full Payment $1500 or $150 per unit

Unit Details

BSBCMN201A – Work effectively in a business environment
This unit covers the skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards.

BSBCMN202A – Organise and complete daily work activities
This unit covers the skills and knowledge required to organise and complete own work activities, and obtain feedback on work performance

BSBCMN203A – Communicate in the workplace
This unit covers the skills and knowledge required to communicate in the workplace. It covers the activities of gathering, conveying and receiving information together with completing routine written correspondence.

BSBCMN204A – Work effectively with others
This unit covers the skills and knowledge required to work in a group environment such as promoting team commitment and cooperation and supporting team members.

BSBCMN205A – Use business technology
This unit covers the skills and knowledge required to select, use, and maintain business technology. This technology includes the effective use of computer software to organise information and data.

BSBCMN206A – Process and maintain workplace information
This unit covers the skills and knowledge required to collect, process, store and maintain workplace information and its systems. It includes the maintenance of filing and record systems.

BSBCMN207A – Prepare and process financial/business documents
This unit covers the processing of financial transactions including petty cash, invoicing and banking in a business environment.

BSBCMN208A – Deliver a service to customers
This unit covers the skills and knowledge required to identify customer needs and provide a service to customers within a prescribed framework.

BSBCMN209A – Provide information to clients
This unit covers the skills and knowledge required to greet clients and determine their needs in accordance with the organisation's requirements.

BSBCMN210A – Implement improved work practices
This unit covers the skills and knowledge to solve routine work problems, to contribute ideas for improved work practices and to participate in the implementation of changes to work practices.

BSBCMN211A – Participate in workplace safety procedures
This unit covers general Occupational Health and Safety requirements in business organisations and is essential for employees without managerial or supervisory responsibilities.

BSBCMN212A – Handle mail
The unit covers receiving and distributing incoming mail, collecting and despatching outgoing mail, and organising and sending electronic mail.

BSBCMN213A – Produce simple word processed documents
This unit covers preparation and production of short routine letters, notes, memos and records using word processing software.

BSBCMN214A – Create and use simple spreadsheets
This unit covers creating and using simple spreadsheets and charts through the use of spreadsheet software.

BSBCMN215A – Participate in environmental work practices
This unit covers the identification and application of environmental policies and procedures in the workplace. Those who work under instruction but are not generally responsible for others would be advised to undertake this unit.

BSBCMN216A – Create customer relationship
This unit specifies the outcomes required to deal with customer relationships at an introductory operational level. It covers the knowledge and skills required when meeting and greeting customers to create a positive impression and to establish rapport with the customer. This competency applies to any initial customer encounter, which may be the only encounter in some settings (for example, retail) or could be part of repeated encounters. It applies to a worker who has regular contact with customers, internal or external, and is providing routine, well-defined services/products to the customer; or who is a production worker providing a limited range of services/products to internal customers. These workers are expected to apply organisational procedures for dealing with customers and product knowledge.

BSBCMN217A – Process customer feedback

This unit specifies the outcomes required to deal with customer feedback at an introductory operational level. This unit covers the knowledge and skills required when receiving feedback from customers, generally within a single customer encounter. Feedback may be either positive or negative, or a combination of both. When handled appropriately, it could contribute to the development and maintenance of a long-term, productive relationship with customers. This standard applies to a worker who has regular contact with customers, internal or external, and is providing routine, well-defined services/products to the customer; or who is a production worker providing a limited range of services/products to internal customers. These workers are expected to know and be able to apply organisational procedures for dealing with customers and product knowledge.


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It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards. BSBCMN202A – Organise and complete daily work activities This unit covers the skills and knowledge required to organise and complete own work activities, and obtain feedback on work performance BSBCMN203A – Communicate in the workplace This unit covers the skills and knowledge required to communicate in the workplace. It covers the activities of gathering, conveying and receiving information together with completing routine written correspondence. BSBCMN204A – Work effectively with others This unit covers the skills and knowledge required to work in a group environment such as promoting team commitment and cooperation and supporting team members. BSBCMN205A – Use business technology This unit covers the skills and knowledge required to select, use, and maintain business technology. This technology includes the effective use of computer software to organise information and data. BSBCMN206A – Process and maintain workplace information This unit covers the skills and knowledge required to collect, process, store and maintain workplace information and its systems. It includes the maintenance of filing and record systems. BSBCMN207A – Prepare and process financial/business documents This unit covers the processing of financial transactions including petty cash, invoicing and banking in a business environment. BSBCMN208A – Deliver a service to customers This unit covers the skills and knowledge required to identify customer needs and provide a service to customers within a prescribed framework. BSBCMN209A – Provide information to clients This unit covers the skills and knowledge required to greet clients and determine their needs in accordance with the organisation's requirements. BSBCMN210A – Implement improved work practices This unit covers the skills and knowledge to solve routine work problems, to contribute ideas for improved work practices and to participate in the implementation of changes to work practices. BSBCMN211A – Participate in workplace safety procedures This unit covers general Occupational Health and Safety requirements in business organisations and is essential for employees without managerial or supervisory responsibilities. BSBCMN212A – Handle mail The unit covers receiving and distributing incoming mail, collecting and despatching outgoing mail, and organising and sending electronic mail. BSBCMN213A – Produce simple word processed documents This unit covers preparation and production of short routine letters, notes, memos and records using word processing software. BSBCMN214A – Create and use simple spreadsheets This unit covers creating and using simple spreadsheets and charts through the use of spreadsheet software. BSBCMN215A – Participate in environmental work practices This unit covers the identification and application of environmental policies and procedures in the workplace. Those who work under instruction but are not generally responsible for others would be advised to undertake this unit. BSBCMN216A – Create customer relationship This unit specifies the outcomes required to deal with customer relationships at an introductory operational level. It covers the knowledge and skills required when meeting and greeting customers to create a positive impression and to establish rapport with the customer. This competency applies to any initial customer encounter, which may be the only encounter in some settings (for example, retail) or could be part of repeated encounters. It applies to a worker who has regular contact with customers, internal or external, and is providing routine, well-defined services/products to the customer; or who is a production worker providing a limited range of services/products to internal customers. These workers are expected to apply organisational procedures for dealing with customers and product knowledge. BSBCMN217A – Process customer feedback This unit specifies the outcomes required to deal with customer feedback at an introductory operational level. This unit covers the knowledge and skills required when receiving feedback from customers, generally within a single customer encounter. Feedback may be either positive or negative, or a combination of both. When handled appropriately, it could contribute to the development and maintenance of a long-term, productive relationship with customers. This standard applies to a worker who has regular contact with customers, internal or external, and is providing routine, well-defined services/products to the customer; or who is a production worker providing a limited range of services/products to internal customers. These workers are expected to know and be able to apply organisational procedures for dealing with customers and product knowledge.