Brisbane Commercial College

Brisbane Commercial College Refund Policy

This policy complies with the ESOS Act 2000 and the ESOS Regulations 2001.

Refunds will be granted if:

the course has been cancelled by Brisbane Commercial College;
the course does not commence on the agreed starting day;
a student's visa has been rejected, less a $250 Administration Fee after receiving a copy of the letter from the Department of Immigration and Multicultural and Indigenous Affairs (DIMIA) regarding visa rejection;
a student withdraws for any reason more than 28 days before the commencement of the program, less an Administration Charge of 10% of the first semester's fees;
a student withdraws less than 28 days before the commencement of the program, less Administration Charge of 20% of the first semester's fees;
when illness or disability prevents the students from taking up the program;
when death of a close family member (parent, sibling, spouse or child) occurs; or
when other special or extenuating circumstances prevent the students from taking up the program, and which may be accepted for a full of partial refund at the discretion of the Manager, or their nominee, provided a submission under this provision is made to B.C.C. prior to the commencement of the program.

Refunds will not be granted if

the student withdraws after the commencement of the course
the student's visa is cancelled by DIMIA whilst onshore
the student is excluded from continuing their studies at Brisbane Commercial College

Terms and Conditions of Refund

Requests must be made in writing and accompanied with supporting evidence. B.C.C. reserves the right to request further documentation/supporting evidence where necessary.
Approved refunds will be sent to
the student's home country (if paid personally);
repaid to the individual (other than the student); or
agent/organisation who paid the student's fees.
Refund will be paid within two (2) weeks from the date of the approval being granted

Refund Grievance Procedure

Enquiries regarding refund calculations must be made in writing to the Accounts Manager.
Students, parents/legal guardians or a nominee have up to 30 days to lodge a formal grievance from the date they receive the remittance advice of their refund. This must be done in writing and addressed to the Accounts Manager. The Accounts Manager will consider the formal grievance. After consideration of al the available evidence, the Accounts Manager may decide to (a) uphold the grievance and issue a refund of the appropriate amount, or (b) dismiss the grievance.
If the grievance is not resolved to the satisfaction of the student, parents/legal guardians or nominee, a copy of the written complaint together with the reasons for the grievance should be forwarded to the Directors for review.

This policy does not remove the right to take further action under Australia's consumer protection laws.


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